Unit rationale, description and aim

The purpose of social work is to improve the wellbeing of individuals, families, and society, especially those who are most vulnerable. Social workers work with individuals to enable them to achieve the best possible personal and social wellbeing outcomes. In this unit, students will be provided with the knowledge and skills necessary to work with individuals in diverse practice contexts through the critical examination of theoretical models for social work practice. Students will develop foundational communication skills including skills in engagement, assessment, intervention and evaluation of social work practice with individuals. The models of practice examined will include working with voluntary and involuntary clients in different practice contexts and population groups including Aboriginal and Torres Strait Islander Peoples, and people from culturally and linguistically diverse backgrounds. The experiential component will include practice in foundational social work communication skills as well as the use of reflective processes through simulation activities and reflective writing. The aim of this unit is to prepare students for social work practice with individuals, informed by social work values, ethics, knowledge and skills.

2025 10

Campus offering

Find out more about study modes.

Unit offerings may be subject to minimum enrolment numbers.

Please select your preferred campus.

  • Term Mode
  • ACU Term 2Campus Attendance
  • Term Mode
  • ACU Term 2Online Unscheduled
  • Term Mode
  • ACU Term 2Campus Attendance

Prerequisites

Nil

Learning outcomes

To successfully complete this unit you will be able to demonstrate you have achieved the learning outcomes (LO) detailed in the below table.

Each outcome is informed by a number of graduate capabilities (GC) to ensure your work in this, and every unit, is part of a larger goal of graduating from ACU with the attributes of insight, empathy, imagination and impact.

Explore the graduate capabilities.

Identify various models and frameworks for practic...

Learning Outcome 01

Identify various models and frameworks for practice with individuals in diverse contexts and from diverse race, ethnic and cultural backgrounds recognising the complexity of personal, social and cultural identity, and avoiding homogenisation of clients and service users’ experiences
Relevant Graduate Capabilities: GC1, GC2, GC5, GC6, GC10

Demonstrate advanced social work practice skills i...

Learning Outcome 02

Demonstrate advanced social work practice skills in engagement, assessment, planning, intervention and review
Relevant Graduate Capabilities: GC1, GC2, GC6, GC7, GC10

Demonstrate high level interpersonal communication...

Learning Outcome 03

Demonstrate high level interpersonal communication skills with individuals from diverse cultural backgrounds and in diverse contexts
Relevant Graduate Capabilities: GC4, GC6, GC8, GC12

Apply ethical principles and values underpinning s...

Learning Outcome 04

Apply ethical principles and values underpinning social work practice with individuals to a range of ethical issues in practice
Relevant Graduate Capabilities: GC2, GC3, GC7, GC8, GC11

Critically reflect on the influence of personal va...

Learning Outcome 05

Critically reflect on the influence of personal values, professional values and ethics in social work practice with individuals
Relevant Graduate Capabilities: GC3, GC7, GC8

Content

Social Work Processes in Working with Individuals

  • Anti-oppressive practice with Aboriginal and Torres Strait Islanders and people of diverse ages, abilities, racial, ethnic and cultural backgrounds, socio-economic-educational circumstances, sexual orientations, gender identities and gender expressions
  • The influence of personal values
  • Cultural and diversity issues including working with interpreters
  • Reflective practice
  • Self-care

Social Work Practice Skills

  • Interpersonal communication skills
  • Understanding communication
  • Communication processes
  • Communication for survival, for healing, as power
  • Influences on our listening

Client Engagement Skills

  • Engaging with clients
  • Worker qualities that enhance engagement
  • Tasks of engagement
  • Rapport building
  • Empathy
  • Reflective listening
  • Deep listening
  • Working with involuntary clients

Social Work Assessment

  • Assessment tools
  • Genograms
  • Ecomaps
  • Culturagrams
  • Road maps
  • Stay strong plans
  • Multi-dimensional assessment
  • Biopsychosocial assessment
  • Risk assessment

Intervention Planning Skills

  • Understanding the change process
  • Planning for endings
  • Evaluation and termination

Practice Approaches

  • Strengths perspective
  • Solution focused therapy
  • Crisis intervention
  • Task centred approaches
  • Solution focused approach
  • Empowerment and advocacy approach
  • Cultural responsiveness

Values and Ethics

  • Respect
  • Social justice and human rights
  • Practice competency
  • Social work service and propriety
  • Professional boundaries and dual relationships
  • Conflicts of interest
  • Ethical issues and ethical dilemmas in social work practice
  • Professionalism
  • Information recording and sharing
  • Professional development and supervision

Assessment strategy and rationale

ON CAMPUS:

This unit takes an authentic assessment approach that will allow students to demonstrate their social work knowledge and skills for practice with individuals from diverse backgrounds and in various practice contexts.

Assessment 1 is a critical reflection exercise in which students are encouraged to identify a critical incident they have experienced in their own lives. Reflecting on personal experiences encourages insight and generates new learning for students. They learn to engage with the new learning obtained through reflection and apply it effectively in other more complex situations. 

Assessment 2 is a case study assignment which will assess students’ knowledge and skills in conducting a social work assessment. In doing this assignment students are required to explain the process they have used drawing from social work knowledge/theory, skills values and ethics. Awareness of self, personal values and beliefs that may impact on the assessment also need to be demonstrated.

Assessment 3 (Hurdle Task) which is a role-play exam, is an assessment testing the overall knowledge and skills which the students have developed in their practice with individuals. This is a compulsory assessment which the students must pass in order to undertake their field placement.

Should a student fail the role-play exam, they will be offered a second chance to take the role-play exam in order to achieve a pass (PA) grade for the unit by demonstrating satisfactory attainment of specific learning outcomes.  

In order to pass this unit students must demonstrate achievement of every unit learning outcome, pass hurdle tasks, and obtain a minimum mark of 50%. 

ACU ONLINE:

This unit takes an authentic assessment approach that will allow students to demonstrate their social work knowledge and skills for practice with individuals from diverse backgrounds and in various practice contexts.

Assessment 1 is a case analysis exercise that encourages students to identify a framework of social work assessment and think critically in how they will approach a social work assessment with individuals drawing on social work knowledge, skills, values and ethics. 

Assessment 2 Graded Hurdle Assessment: (This assessment must be passed to pass the unit), is a recorded skills-based simulation, an assessment which tests the overall knowledge and skills students have developed in the unit. This is a compulsory assessment which the students must pass in order to undertake their field placement. Should a student fail the role-play exam, they will be offered a second chance to take the role-play exam they will be offered a second chance to take the role-play exam in order to achieve a pass (PA) grade for the unit by demonstrating satisfactory attainment of specific learning outcomes.  

Assessment 3 asks students to use a model of critical reflection to deconstruct the performance of their emerging social work skills in Assessment Two. Here students are asked to identify the strengths and the areas for development of their social work practice skills.

In order to pass this unit students must demonstrate achievement of every unit learning outcome, pass hurdle tasks, and obtain a minimum mark of 50%.

Overview of assessments

ON CAMPUS

Assessment One: Critical Reflection : the purpose...

Assessment One: Critical Reflection: the purpose of this assessment is to encourage students to think critically and reflectively about a critical incident they have encountered with the purpose of identifying new learning that will help them in enhancing their practice. 

Weighting

30%

Learning Outcomes LO1, LO2
Graduate Capabilities GC1, GC2, GC5, GC6, GC7, GC10

Assessment Two: Case Analysis : the purpose of th...

Assessment Two: Case Analysis: the purpose of this assessment is for students to identify a framework of social work assessment and think critically on how they will approach a social work assessment with individuals, drawing on social work knowledge, skills, values and ethics. 

Weighting

30%

Learning Outcomes LO3, LO4, LO5
Graduate Capabilities GC2, GC3, GC4, GC6, GC7, GC8, GC11, GC12

Assessment Three: Graded Hurdle Assessment: This...

Assessment Three: Graded Hurdle Assessment: This assessment must be passed to pass the unit.

Skills Assessment: This assessment enables students to demonstrate through a role-play the knowledge, skills, values and ethics they have acquired in the unit in preparation for their field placement. 20 minutes duration, plus a short answer reflection sheet.

Weighting

40%

Learning Outcomes LO1, LO2, LO3, LO4, LO5
Graduate Capabilities GC1, GC2, GC3, GC4, GC5, GC6, GC7, GC8, GC10, GC11, GC12

ACU ONLINE

Assessment 1 is a case analysis exercise that en...

Assessment 1 is a case analysis exercise that encourages students to identify a framework of social work assessment and think critically about how they will approach a social work assessment with individuals drawing on social work knowledge, skills, values and ethics.

Weighting

30%

Learning Outcomes LO3, LO4, LO5
Graduate Capabilities GC2, GC3, GC4, GC6, GC7, GC8, GC11, GC12

Assessment 2 Graded Hurdle is a skills-based sim...

Assessment 2 Graded Hurdle is a skills-based simulation and reflection, an assessment which tests the overall knowledge and skills students have developed in the unit. This is a compulsory assessment, and students must pass in order to undertake field placement. Should a student fail this assessment they will be offered a second chance to complete the simulation

Weighting

40%

Learning Outcomes LO1, LO2, LO3, LO4, LO5
Graduate Capabilities GC1, GC2, GC3, GC4, GC5, GC6, GC7, GC8, GC10, GC11, GC12

Assessment 3 asks students to assess their emerg...

Assessment 3 asks students to assess their emerging social work skills in Assessment Three. Here students are asked to identify the strengths and the areas for development of their social work practice skills.

Weighting

30%

Learning Outcomes LO1, LO2
Graduate Capabilities GC1, GC2, GC5, GC6, GC7, GC10

Learning and teaching strategy and rationale

ON CAMPUS:

This unit involves 150 hours of learning with a combination of face-to-face lectures and interactive face-to-face tutorials. The unit promotes experiential learning methods to enable students to develop interpersonal communication and counselling skills. Teaching and learning strategies include workshops (delivery/discussion of content and practice skills in smaller tutorial groups) and reflective/critical thinking activities that respect the student as an independent learner. The teaching and learning strategies are designed to scaffold students’ learning through observation, demonstration and live methods (role play and feedback) into self-reflection on the following dimensions of practice:

  • The use of self in the practitioner role
  • The stages of the social work process from engagement to completion
  • The micro-skills of counselling with individuals
  • The use of theory and ethics in practice with individuals

Students will be expected to take responsibility for their learning and to participate actively in class activities. This unit has a compulsory minimum 80% attendance requirement in workshops which is deemed necessary to achieve the intended learning outcomes. Attendance record will be maintained for this purpose. With approved special consideration, students will be required to complete an additional learning activity if the 80% attendance requirement is not met. Failure to submit learning activity/ies for missed classes by the specified due date may result in a Fail grade for this unit. Attendance demonstrates professional behaviour and it is therefore not discretionary. In tutorials, students will be interacting with other students and developing skills which will be used in professional/clinical experience. Students who do not attend are at risk of not developing these essential skills which are required to be safe and competent social workers.

ACU ONLINE:

This unit involves 150 hours of learning, involving a five day intensive alongside online content, activities and readings. The unit promotes experiential learning methods to enable students to develop interpersonal communication and counselling skills. Teaching and learning strategies include simulation of direct/micro social work practice, and reflective/critical thinking activities.

The teaching and learning strategies are designed to scaffold students’ learning through a simulation pedagogy - observation, briefing demonstration, simulation, debriefing, feedback and critical reflection. The following dimensions of practice will be covered:

  • The use of self in the practitioner role
  • The stages of the social work process from engagement to completion
  • The micro-skills counselling with individuals
  • The use of theory and ethics in practice with individuals

Students will be expected to take responsibility for their learning and to participate actively in all online and on-campus intensive experiences.

This unit has a compulsory attendance requirement for a five day intensive which is deemed necessary to achieve the intended learning outcomes and meets the requirements of the AASW. Attendance record will be maintained for this purpose. Attendance demonstrates professional behaviour and it is therefore not discretionary. With approved special consideration, students will be required to complete an additional learning activity if the 80% attendance requirement is not met. During the intensive, students will be interacting with other students and developing skills which will be used during placements and in future professional/clinical experience. Students who do not attend are at risk of not developing these core skills which are required to be safe and competent social workers.

AASW Practice Standards

This Unit has been mapped to the ACU Graduate Attributes and the ASWEAS Profession-Specific Graduate Attributes. The following table sets out the broad relationship between the Learning Outcomes, Graduate Attributes and the ASWEAS Profession-Specific Graduate Attributes provided in the Australian Social Work Education and Accreditation Standards: https://www.aasw.asn.au/document/item/13565  

Standard/Attributes/Criteria

Standard/Attributes/CriteriaLearning Outcomes

1.Values and ethics

2.Professionalism

3.Culturally responsive and inclusive practice

4.Knowledge for practice

5.Applying knowledge to practice

6.Communication and Interpersonal skills

7.Information recording and sharing

8.Professional development and supervision

ASWEAS Profession-Specific Graduate Attributes

Standards/Attributes/Criteria

Standards/Attributes/CriteriaLearning Outcomes

4.1 Understand higher level systemic influences on people with respect to area of practice.

4.2 Understand and articulate social work and other relevant theories and concepts.

4.3 Understand the role of research and evaluation in obtaining and generating new knowledge for practice.

4.4 Understand and articulate how and when theories, knowledge bases and knowledge sources inform practice.

5.1 Assess and analyse needs to inform practice

5.2 Work collaboratively

5.3 Use a range of specific social work methods and techniques appropriate to area of practice.

5.4 Apply critical and reflective thinking to practice

LO1

1.1 Practice in accordance with the AASW Code of Ethics.

1.2 Manage ethical dilemmas and issues arising from practice.

2.1 Represent the social work professional with integrity and professionalism

2.2 Behave in a professional manner and be accountable for all actions and decision.

3.1 Work respectfully and inclusively with cultural difference and diversity.

3.2 Respect, strive to understand and promote the rights of Aboriginal and Torres Strait Islander peoples and their cultures.

LO2

4.1 Understand higher level systemic influences on

people with respect to area of practice

4.2 Understand and articulate social work and other relevant theories and concepts

4.3 Understand the role of research and evaluation in obtaining and generating new knowledge for practice

4.4 Understand and articulate how and when theories, knowledge bases and knowledge sources inform practice

5.1 Assess and analyse needs to inform practice

5.2 Work collaboratively

5.3 Use a range of social work methods and techniques appropriate to the area of practice

5.4 Apply critical and reflective thinking to practice

6.1 Communicate with a diverse range of people

6.2 Communicate the details and nature of the service offered to people

6.3 Work with others in a team environment

LO3

1.1 Practice in accordance with the AASW Code of Ethics (2010).

1.2 Manage ethical dilemmas and issues arising from practice.

2.1 Represent the social work professional with integrity and professionalism

2.2 Behave in a professional manner and be accountable for all actions and decision.

3.1 Work respectfully and inclusively with cultural difference and diversity.

3.2 Respect, strive to understand and promote the rights of Aboriginal and Torres Strait Islander peoples and their cultures.

5.1 Assess and analyse needs to inform practice

5.2 Work collaboratively

5.3 Use a range of social work methods and techniques appropriate to the area of practice

5.4 Apply critical and reflective thinking to practice

6.1 Communicate with a diverse range of people

6.2 Communicate the details and nature of the service offered to people

6.3 Work with others in a team environment

6.4 Use information technology to communicate and provide services

7.1 Record and manage information appropriately

7.2 Keep and maintain information in accordance with ethical principles and relevant legislation

LO4

1.1. Practise in accordance with the AASW Code of

1.2 Manage ethical dilemmas and issues arising in practice

3.1 Work inclusively and respectfully with cultural difference and diversity 

3.2 Respect and strive to understand and promote the rights of Aboriginal and Torres Strait Islander peoples and their cultures

5.1 Assess and analyse needs to inform practice

5.2 Work collaboratively

5.3 Use a range of social work methods and techniques appropriate to the area of practice

5.4 Apply critical and reflective thinking to practice

6.1 Communicate with a diverse range of people

6.2 Communicate the details and nature of the service offered to people

6.3 Work with others in a team environment

8.1 Actively participate in professional supervision

8.2 Engage in continuing professional development

8.3 Where appropriate, to contribute to the professional development of others

LO5

Representative texts and references

Representative texts and references

Bolton, G. (2018). Reflective practice: writing and professional development (5th Ed.), London: Sage.

Connolly, M., & Harms, L. (2019). Social work from theory to practice.(3rd ed.) Cambridge: Cambridge University Press.

Davies, K., & Jones, R. (Eds). (2016). Skills for social work practice. London: Palgrave.

Fook, J. (2007). Practicing critical reflection: a resource handbook. Maidenhead: Open University Press.

Harms, L. (2015). Working with people: communication skills for reflective practice. (2nd ed.) Sydney: Oxford University Press.

Harms, L. (2021). Understanding human development: A multidimensional Approach (3rd ed.). Australia: Oxford University Press

Healy, K. (2014). Social work theories in context creating frameworks for practice (2nd ed.). New York: Palgrave Macmillan.

Healy, K., & Mulholland, J. (2009). Writing skills for social workers. London: Sage Publication

Maidment, J., & Egan, R. (2015). (Eds.) (3rd ed.). Practice skills in social work and welfare: More than just common sense. Crows Nest, NSW: Allen and Unwin.

Milner, J., & O’Byrne, P. (2009). Assessment in social work. (3rd ed.). New York: Palgrave, Macmillan.

Payne, M. (2021). Modern social work theory (5th ed.). New York: Palgrave Macmillan

Parker, J., & Bradley, G. (2017). Social work practice: Assessment, planning, intervention and review (6th ed.). Poole: Learning Matters.

Saleebey, D. (2012). The strengths perspective in social work practice. (6th ed.).Boston: Allyn & Bacon.

Trotter, C. (2023). Working with involuntary clients: a guide to practice. (4th ed.). St. Leonards, Australia: Allen and Unwin.

Locations
Credit points
Year

Have a question?

We're available 9am–5pm AEDT,
Monday to Friday

If you’ve got a question, our AskACU team has you covered. You can search FAQs, text us, email, live chat, call – whatever works for you.

Live chat with us now

Chat to our team for real-time
answers to your questions.

Launch live chat

Visit our FAQs page

Find answers to some commonly
asked questions.

See our FAQs