Working remotely

The VPN is only required for staff to access resources on the ACU network, for instance your network drives.  

All online tools used to support learning and teaching do not require the VPN to run. These include Zoom, Echo360, Adobe Connect and Teams. Further information can be found in this Service Central article and if you need support, please contact Service Central

• Find technical instructions on setting up to work remotely in the Work From Home pack
• The recommended video conferencing tool at ACU is Microsoft Teams
• Zoom is reserved for Teaching and Learning staff conducting lectures and tutorials only (special use cases already using Zoom can continue to use it).
  If Zoom is being used for teaching purposes, refer to these important security recommendations that should be applied to all Zoom meetings.
• Follow IT Updates Workplace group for tips and tricks on using the available tools to work remotely
• You can always find technical help through Service Central via chat, phone, or ticket
• For most staff, ACU VPN should only be used for accessing files on the ACU network (e.g. Network drives). Find out more here.

If you have ACU equipment to work from home, this can continue until you recommence work on campus at which time you will need to make arrangements to return items to your office. If your security card does not allow after-hours access you will need to make sure you do so during business hours.

When returning ACU equipment you need to make sure that you update your unit’s register of assets.

ACU acknowledges that some staff may require additional equipment to work remotely. 

Staff may also incur costs associated with additional internet access requirements, office supplies and telephone use.

While you are working remotely, IT will continue to provide support for ACU equipment and systems. You can lodge a Service Central request for IT support here.

The Work Health & Safety team can assist with information about how to set up your workspace correctly and generally to assess the safety of your remote working arrangement. Information about setting up your workspace can be accessed on the Workstation ergonomics page.

Any incidents while working remotely should be lodged in riskware.

While you are working remotely, IT will continue to provide support for ACU equipment and systems. You can lodge a Service Central request for IT support here.

The Work Health & Safety team can assist with information about how to set up your workspace correctly and generally to assess the safety of your remote working arrangement. Information about setting up your workspace can be accessed here.

Any incidents while working remotely should be lodged in riskware.