Complaints

If you have a concern about another student, a staff member or external agency; or an ACU service, facility or activity, you may lodge a complaint.

The complaints management process provides a framework for managing complaints from students, prospective students, former students and members of the public to be resolved.

You must state the grounds for your complaint and provide as many details and evidence as you can to allow the University to properly investigate.

It is recommended that you read and understand the Student and Public Complaints Policy and Procedure before lodging a complaint.

If you have chosen to be identified, you will be advised of the outcome of your complaint via the email address you have provided.

If you are not seeking a personal remedy, then you may wish to submit feedback about ACU or make suggestions for improvement. The Feedback form can be accessed here:

Note: You may choose to submit your complaint anonymously. Please note this means you will not receive a complaint outcome. Alternatively, if you elect to have your complaint or feedback deidentified, you will receive a complaint outcome.