Unit rationale, description and aim
The ability to communicate successfully in workplace contexts is a highly-regarded skill, This unit aims to develop the analytical and practical skills that underpin effective communication in the contemporary workplace. The unit will explore communication situations such as using persuasion with customers or colleagues; computer-mediated communication in the workplace; negotiating workplace relationships; shaping teams and working with difficult team members; giving and receiving feedback; recruitment; networking and mentoring and communicating technical information. Students will also consider the ethical dimensions of the workplace situations explored in the unit.
Campus offering
No unit offerings are currently available for this unit.Learning outcomes
To successfully complete this unit you will be able to demonstrate you have achieved the learning outcomes (LO) detailed in the below table.
Each outcome is informed by a number of graduate capabilities (GC) to ensure your work in this, and every unit, is part of a larger goal of graduating from ACU with the attributes of insight, empathy, imagination and impact.
Explore the graduate capabilities.
Explain and evaluate key interpersonal communicati...
Learning Outcome 01
Critically evaluate cultural, social, and politica...
Learning Outcome 02
Identify, analyse and apply written and spoken str...
Learning Outcome 03
Critically reflect on ethical issues in communicat...
Learning Outcome 04
Content
Topics may include:
- The processes and theories associated with interpersonal communication
- Organisational culture and communication
- Aboriginal and Torres Strait Islander considerations in workplace communication
- Working in teams
- Intercultural communication
- Inclusive communication and accessibility; Sexism and racism
- Developing and managing interpersonal relations
- Computer-mediated communication, including communication in the virtual workplace
- Engaging and persuading clients
- Having difficult conversations
- Shaping recruitment and interview situations
- Effective meetings
- Public speaking and giving presentations
- Seeking and giving feedback
- Networking, coaching and mentoring
- Intercultural communication
- Ethical issues in interpersonal communication
- Legal issues surrounding workplace disputes, communications and distribution
- Leadership: leading change
- Stakeholder engagement
Assessment strategy and rationale
The assessment tasks for this unit are designed for students to demonstrate their achievement of each learning outcome. The Research Task aims to give students the opportunity to develop their knowledge of workplace communication through research.
The Presentation Task seeks to develop students’ oral or multimedia communication skills either as individuals or as team members. The Case Study Task task allows students to demonstrate their comprehension of theoretical aspects of the unit by applying it to a particular workplace situation.
Overview of assessments
Assessment 1: Research Task In this assessment ...
Assessment 1: Research Task
In this assessment students will gain experience researching, reflecting, and writing about an aspect of workplace communication.
40%
Assessment 2: Presentation Task The aim of this...
Assessment 2: Presentation Task
The aim of this task is to create an oral, role-play or multi-media presentation analysing and advising the public about something of community significance.
20%
Assessment 3: Case Study Task The aim of this t...
Assessment 3: Case Study Task
The aim of this task is to investigate a case study and apply problem-solving skills to assess the best practice in interpersonal and organisational communication.
40%
Learning and teaching strategy and rationale
This unit will engage students in active learning activities, such as reading, writing, discussion and problem-solving to promote analysis, synthesis and evaluation of class content. This unit features a practice-led exploration of a range of communication discourses. Learning in this unit takes place in large and small classes, which are used to provide unit content and develop unit-related skills. Students will work in a small-group environment in tutorials, where class discussions, skills development, small group activities and individual or group presentations take place.