Unit rationale, description and aim
An understanding of human service organisations, their goals, structure and culture is essential to human service work to effect quality outcomes in service delivery.
Drawing upon a broad body of organisational theory this unit will explore organisational cultures as well as the structures of governance and the impact of organisational change on service delivery. This unit will provide students with knowledge and skills in group work and working collaboratively in work teams including group work theories and stages of group development. The experiential learning component of this unit will provide students with practice in planning and facilitating groups, as well as critical reflection on group processes and the use of self.
The aim of this unit is to develop students' understanding of the organisational contexts in which their professional practice will take place and provide skills for working with diverse groups in the human service organisations.
Campus offering
No unit offerings are currently available for this unit.Learning outcomes
To successfully complete this unit you will be able to demonstrate you have achieved the learning outcomes (LO) detailed in the below table.
Each outcome is informed by a number of graduate capabilities (GC) to ensure your work in this, and every unit, is part of a larger goal of graduating from ACU with the attributes of insight, empathy, imagination and impact.
Explore the graduate capabilities.
Demonstrate knowledge of relevant organisational t...
Learning Outcome 01
Integrate knowledge of group work theory, processe...
Learning Outcome 02
Apply processes, theories and professional ethics ...
Learning Outcome 03
Reflect on the role of human service organisations...
Learning Outcome 04
Content
Topics will include:
Working in human service organisations
- exploration of organisational theory
- current debates about organisational change and management practices
- organisational construction of human service practice
Theories about working with groups
- group norm theories
- use of power
- leadership and leadership style theories
- cohesion and conflict theories
- verbal and non-verbal communication theories
- theories of the change process
Types of Groups
- working with diverse service user groups
- working in work groups and work teams
Group Processes
- purpose and goals of groups
- group dynamics
- group rules
- skills involved in group work
- forming and leading a group
- group composition and recruitment
- open or closed groups
- co-leadership in groups
- group care
- dealing with challenging behaviour in group work
- ethical issues in group work
Stages of Group Development
Groups in the beginning phase
Groups in the middle phase
Groups in the ending phase
Assessment strategy and rationale
This unit takes an authentic assessment approach allowing students to demonstrate their learning and competency in scenarios relevant to human service practice with groups. The first assessment is a written assignment using an organizational case study about a work team facing an ethical issue and asks students to consider how they as a group member would work effectively to address this issue. This enables students to apply organizational and group work theories to a practice context. Assessment 2 will assess students’ skills in facilitating a group to determine their ability to effectively deliver a group session and demonstrate emerging professional competence. In assessment three students are required to integrate the knowledge and practice of group work by reflecting on group progression, the role of facilitation in group work, ethics in group work, and the use of self, in line with their role-play experiences. Together these assessments require students to demonstrate competency in the knowledge and skills of effective group work and the integration of theory and practice, to show entry level competency in planning, implementing, and evaluating group work interventions.
Intensive and multi-mode assessment of this unit will be transparently equitable with on campus mode offerings as endorsed by the relevant Course Implementation Committee.
Overview of assessments
Written assignment with organizational case study...
Written assignment with organizational case study re working effectively in a team facing an ethical issue: Enables students to apply organizational and group work theories and ethical guidelines to a practice context
30%
Group Facilitation Assignment: Enables students t...
Group Facilitation Assignment: Enables students to facilitate a role-play group session and involves peer and lecturer assessment of skills
40%
Reflective assignment: Enables students to apply ...
Reflective assignment: Enables students to apply group work theory to practice to reflect on group progression, facilitation and the impact of self
30%
Learning and teaching strategy and rationale
This unit involves 150 hours of learning with 36 hours of face-to-face lectures, and interactive tutorials, and role-play workshops. Lectures will provide detailed content about organisational theories, different perspectives on organizational structures and culture, theories of group work and stages of group development. Tutorials will incorporate group work activities, first modelled by the lecturer and then facilitated by students in the second half of the unit. This will ensure students have an opportunity to participate in group work and understand the experience of being a participant in groups, as well as practice their skills in facilitation. Students will receive both teacher and peer feedback on their facilitation skills. This approach ensures theory and skills for group work are practiced, integrated and applied, preparing students for successful professional practice.
This unit may also be offered on or off campus in intensive mode or multi-mode for sponsored / special cohorts, with the learning and teaching strategies being equitable with on campus mode offerings as endorsed by the School Curriculum Implementation Committee.