Unit rationale, description and aim

Social workers engage and facilitate change with individuals who are experiencing complex issues in their lives, requiring effective and sensitive communication skills. In this unit, students are introduced to the social work process that includes engagement, assessment, planning, intervention and review and to practice theory and frameworks for practice with individuals. Students are also encouraged to develop interpersonal communication skills through experiential learning. Ethical principles and values that underpin social work practice with individuals are explored through examples of ethical issues that confront practitioners. The aim of this unit is to prepare students for social work practice with individuals in a way that is informed by social work values, ethics, knowledge and skills.

2025 10

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  • Semester 1Campus Attendance
  • Term Mode
  • Semester 1Campus Attendance

Prerequisites

Nil

Learning outcomes

To successfully complete this unit you will be able to demonstrate you have achieved the learning outcomes (LO) detailed in the below table.

Each outcome is informed by a number of graduate capabilities (GC) to ensure your work in this, and every unit, is part of a larger goal of graduating from ACU with the attributes of insight, empathy, imagination and impact.

Explore the graduate capabilities.

Explain social work processes, models and framewor...

Learning Outcome 01

 
Explain social work processes, models and frameworks for practice with individuals from diverse and historically marginalised communities.
 
Relevant Graduate Capabilities: GC1, GC2, GC9

Demonstrate effective written, verbal and non-verb...

Learning Outcome 02

 
Demonstrate effective written, verbal and non-verbal interpersonal communication skills with individuals from diverse and historically marginalised communities.
 
Relevant Graduate Capabilities: GC3, GC9, GC11, GC12

Demonstrate social work practice skills in engagem...

Learning Outcome 03

 
Demonstrate social work practice skills in engagement, assessment, planning, intervention and review
 
Relevant Graduate Capabilities: GC1, GC2, GC4, GC7, GC8

Critically reflect on the influence of personal va...

Learning Outcome 04

 
Critically reflect on the influence of personal values, professional values and ethics in social work practice with individuals
 
Relevant Graduate Capabilities: GC6, GC7, GC8

Content

Topics will include: 

Social Work Processes in Working with Individuals 

  • Anti-oppressive practice 
  • Cultural and diversity issues
  • Critical reflection and reflective practice
  • The influence of personal values on practice
  • Self-care 

 

Social Work Practice Skills 

  • Interpersonal communication skills  
  • Understanding communication processes
  • Communication skills with individuals from diverse and historically marginalized communities

 

Client engagement skills with service users

  • Engaging with service users
  • Worker qualities that enhance engagement 
  • Tasks of engagement 
  • Rapport building 
  • Empathy and reflection of feeling
  • Reflection of content skills
  • Active and reflective listening
  • Working with involuntary service users 
  • Working with clients from culturally diverse communities

 

Social work assessment  

  • Assessment skills - questioning, summarizing, paraphrasing, gathering and interpreting information.
  • Assessment tools 

- Genograms  

- Ecomaps 

- culturagrams 

- road maps 

  • Multi-dimensional assessment 
  • Biopsychosocial assessment 
  • Strengths based assessment
  • Risk assessment 

 

Intervention planning skills 

  • Understanding the change process 
  • Collaborative goal setting
  • Planning for endings 
  • Evaluation and termination 

 

Practice Models 

  • Task centered approaches 
  • Crisis intervention  
  • Strengths perspective  
  • Solution focused approach 
  • Critical approaches, empowerment and advocacy
  • Cultural responsiveness 

 

Ethical Practice

  • Professional values - respect and social justice principles in professional practice with individuals 
  • Practice competency and professionalism
  • Professional boundaries and dual relationships 
  • Conflicts of interest 
  • Ethical issues and ethical dilemmas in social work practice 
  • Information recording and sharing 

Assessment strategy and rationale

A range of assessment procedures will be used to meet the unit learning outcomes and develop graduate attributes consistent with University assessment requirements. These include: Assessment 1 - a Short Answer Quiz, Assessment 2 - an Interview Plan and Assessment 3 - a Roleplay Skills Assessment and Reflection. The Roleplay Skills Assessment and Reflection comprises of 1) Part A - a prepared video recording of a roleplay social worker – client interview using set case scenarios, and 2) Part B - a written reflection by the student of their performance in the professional interview. Submission of both Parts A and B are required. The assessment tasks are designed as authentic social work tasks in which students demonstrate the reflective, analytic and practice skills that will be required of them when undertaking field placements.   

To pass the unit, students must meet the attendance hurdle requirement (as classes are only offered once, students must attend to pass there is no additional attempts for this), demonstrate that they have achieved each learning outcome, pass the hurdle Roleplay Skills Assessment and obtain a total mark of 50% in the unit as the minimum standard.

Should a student fail the role-play assessment they will be offered one further opportunity to take the role-play assessment. 

Overview of assessments

Assessment 1. Short Answer Quiz Enables students...

 

Assessment 1. Short Answer Quiz

Enables students to demonstrate their knowledge of key concepts in the social work process

Weighting

15%

 
Learning Outcomes LO1, LO2
 
Graduate Capabilities GC1

Assessment 2. Interview Plan Enables students to...

 

Assessment 2. Interview Plan

Enables students to prepare an initial service user interview informed by social work knowledge, ethics, and values.

Weighting

40%

 
Learning Outcomes LO1, LO2, LO3, LO4

Assessment 3. Graded Hurdle Roleplay Skills Ass...

 

Assessment 3. Graded Hurdle Roleplay Skills Assessment and Reflection

Enables students to demonstrate social work practice skills in undertaking an interview with a client and to reflect critically about their own interview performance.

Students must pass the Roleplay Skills Assessment to pass the unit. Should a student fail the role-play assessment they will be offered a second chance to take the role-play.

Weighting

45%

 
Learning Outcomes LO2, LO3, LO4

Learning and teaching strategy and rationale

This unit prepares student for direct and face to face communication, relationship building, assessment and report writing with clients in the social work practice setting. The unit encourages student development in self-awareness, written and verbal reflection on practice social work assessment and synthesis and analysis of information. Therefore, teaching and learning strategies for this unit include prerecorded lectures, and skill development workshops, including small group discussions, roleplay and reflection on practice activities.   This unit is a pre-requisite to SWTP333 Social Work Field Education 1.

This unit encourages the development of students’ professional identity, and use of self in the professional context, using written and oral reflection exercises.

This unit is delivered via a multimode attendance. This unit is structured in three modules with different learning and teaching activities that are designed specifically in each module to support student learning. Each module builds on the next and is designed to reflect the actual process of working with an individual client or service user in a social work practice context.

 

ATTENDANCE REQUIREMENTS OF UNIT 

This Unit incorporates professional social work skills based teaching and learning, and therefore has an attendance requirement of a minimum of 80% attendance at weekly skill development practice workshops.

An attendance record for weekly workshops will be kept.

 

Reasons why attendance is required 

In workshops, you will be interacting with other students and developing skills which you will use in your professional/clinical experience. Students who do not attend are at risk of not developing the required knowledge and essential skills needed to demonstrate unit learning outcomes.

AASW Practice Standards

This Unit has been mapped to the ACU Graduate Attributes and the AASW Practice Standards. The following table sets out the broad relationship between the Learning Outcomes, Graduate Attributes and the AASW Practice Standards provided in the Australian Social Work Education and Accreditation Standards: https://www.aasw.asn.au/document/item/13565  

  • Relating to

    Values and ethics

    Relevant Learning OutcomeLO1

  • Relating to

    Practise in accordance with the AASW Code of Ethics

    • Follow ethical guidelines and principles outlined in the Code of Ethics in their interactions with clients, colleagues and other stakeholders
    • Recognise the moral and legal rights of individuals, groups and communities to the protection from abuse, exploitation and violence
    • Uphold the rights, dignity and autonomy of all those with whom they work and advocate for and engage in practices to further human rights and social justice

    Relevant Learning OutcomeLO2

  • Relating to

    Manage ethical dilemmas and issues arising in practice

    • Recognise and manage personal values and bias
    • Work within the boundaries of their professional role and mandate
    • Identify and respond to situation-specific ethical dilemmas, for example, the potential conflicts between principles of duty of care and dignity of risk, and between individual rights and social responsibility

    Relevant Learning OutcomeLO3

  • Relating to

    Professionalism 

    Relevant Learning OutcomeLO4

Accredited Exercise Physiologist Professional Standards

In connection to the learning outcomes, the Exercise & Sports Science Australia (ESSA) Accredited Exercise Physiologist (AEP) Professional Standards for Accreditation set the minimum standards for entry to and ongoing professional practice as an ESSA Accredited Exercise Physiologist (AEP). 

  • Relating to

    Professorial Practice

    Relevant Learning OutcomeLO1

  • Relating to

    Guiding principle

    An AEP is able to apply their AEP knowledge and skills to practice effectively in a professional, ethical, inclusive, and collaborative manner across the broad health care system, including in clinical and non-clinical settings. 

    Relevant Learning OutcomeLO2

  • Relating to

    Elements of Professional Practice

    An AEP has demonstrated an ability to: 

    Relevant Learning OutcomeLO3

  • Relating to

    Practise with integrity within the scope of practice for an AEP, the ESSA Code of Professional Conduct and Ethical Practice, and jurisdictional Codes of Conduct.

    Relevant Learning OutcomeLO4

Accredited Exercise Scientist Professional Standards

In connection to the learning outcomes, the Exercise & Sports Science Australia (ESSA) Accredited Exercise Scientist (AES) Professional Standards for Accreditation set the minimum standards for a professional to be accredited, and to maintain accreditation, as an Exercise Scientist. 

  • Relating to

    Professional Practice

    Relevant Learning OutcomeLO1

  • Relating to

    Guiding principle

    An AES can apply their exercise science knowledge and skills to practice effectively in an ethical, professional and responsible manner.

    Relevant Learning OutcomeLO2

  • Relating to

    Elements of Professional Practice

    An AES has demonstrated an ability to:

    Relevant Learning OutcomeLO3

  • Relating to

    Apply knowledge and skills in a variety of professional exercise science work settings.

    Relevant Learning OutcomeLO4

Representative texts and references

Representative texts and references

Bolton, G. (2010). Reflective practice: Writing and professional development. London, UK: Sage. 

Chenoworth, L & McAuliffe, D (2017). The Road to Social Work and Human Service Practice (5th ed.). Melbourne, Vic. Cengage Learning

Coulshed, V., & Orme, J. (2012). Social work practice (5th ed.). Basingstoke: Palgrave Macmillan. 

Dudgeon, P., Milroy, H., Walker, R. (Eds.) (2014) Working Together: Aboriginal and Torres StraitIslander Mental Health and Wellbeing Principles and Practice (2nd ed.). Commonwealth of Australia 

Harms, L., (2015). Working with People – Communication Skills for Reflective Practice. (2nd Ed.), South Melbourne: Oxford University Press

Healy, K. (2012). Social work methods and skills. Basingstoke: Palgrave Macmillan. 

Ling, H.K., Martin, J., & Ow, R. (2014). Cross-cultural social work local and global. South Yarra, Victoria: Palgrave Macmillan.

Lishman, J. (2015). Handbook for practice learning in social work and social care. Knowledge and theory (3rd ed.). London; Philadelphia: Jessica Kingsley Publishers.

Maidment, J. & Egan, R. (Eds.). (2016). Practice Skills in Social Work and Welfare: More than just common sense (3rd Ed.). Crows Nest: Allen and Unwin.

Oelofsen, N. (2012). Developing reflective practice. London, UK: Lanten. 

O’Hara, A., & Pockett, R. (2011). Skills for Human Service Practice: Working with Individuals, Groups and Communities. South Melbourne: Oxford University Press

Trevithick, P. (2012). Social work skills and knowledge: A practice handbook (3rd ed.). Maidenhead Berkshire, UK: Open University Press/McGraw-Hill. 

Walker, S., & Beckett, C. (2011). Social work assessment and intervention (2nd ed.). London, UK: Russell House Publishing. 

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